Exploring UNION VOS: A comprehensive solution changing the game for Modern Hospitality

Enhancing the Guest Experience with Innovative Tech

In the fast-paced hospitality industry, wait times for food and drinks are a common pain point. To tackle this, SwipeTech sought a tech solution that would not only reduce wait times but also streamline ordering and payment processes for our restaurant and bar merchants.

This new ordering platform has transformed operations by providing detailed data on guest preferences and average check sizes. Servers can now focus entirely on the guest experience, no longer needing to shuttle between tables and POS terminals. As a result, guests linger longer, order more, tip higher, and return more frequently.

Union’s solution can be quickly integrated, allowing guests to start their service experience and pay using the platform. This change dramatically reduced order times without sacrificing the personal touch restaurants are known for. Guests can still interact with servers, ask questions, and enjoy the same level of service. This approach has successfully merged efficiency with personalized service—no waiting to order or pay, yet the same personal attention.

 

The data from Union’s platform has also bolstered marketing efforts. Users can build extensive email lists and craft customized campaigns to engage guests outside of their venues, promoting new openings, private events, and charity functions. Not only that, but Union has secured partnerships with Liquor and alcohol brands enabling the opportunity for coupons and discounts for customers that is fully paid for and does not come out of the venue's pockets!

Elevated Experiences with Union

In these uncertain times, streamlining operations and enhancing the guest experience are more crucial than ever. Union’s technology supports this by managing orders, sales, and payments in one place with powerful cloud-based software. Designed specifically for high-volume bars and restaurants, Union supports 1,000+ tabs without lag and features an offline mode for seamless operations.

Union’s intuitive interface ensures a smooth onboarding process, with minimal training required for new team members. The simplified navigation is stress-free, even during peak hours. This efficiency leads to faster orders, happier customers, and bigger tips. Bars that adopt Union’s guest-led ordering see a 28% revenue increase, with recommendations and rewards boosting revenue by 75%. Union boasts the highest retention and referral rate in the industry by far. Union flies their team out for in-person installation, training, and support ensuring a smooth transition to their systems. It is no shock to us that venues who make the switch to Union simply don't leave. They are happier, generate more revenue, have less problems, receive better support, and their customers have better experiences.

Seamless Integration with POS on iPhone

Union’s POS on iPhone offers convenience and efficiency, fitting easily into a pocket. Staff can add or edit orders, transfer tables, split checks, and accept payments directly from the device. Guests can scan a QR code to open tabs, view menus, and place orders from their phones. When ready to leave, they can pay their checks easily. This system streamlines the seating process and ensures better guest experiences.

A Data-Driven Future

Union’s platform is a powerful data collection tool, providing insights into guest preferences and behaviors. This data can help hospitality operators improve service and increase sales. Union ensures consistent SKU data across locations, eliminating stock outs and enhancing sales incentives.

The integration of Union’s guest-led ordering and POS system has significantly improved bar and restaurant operations for SwipeTech merchants. Guests are happier, staff is more efficient, and the data collected drives better marketing and service strategies. The future of hospitality lies in balancing technology with personal service, and Union has helped achieve just that. SwipeTech's team works with many different software vendors, recommending a tailored approach to fit merchant needs. In today's world of hospitality, Union continues to be our #1 option. Get in touch today with our team to get setup with a demo and see what Union can do for your business.